Privacy Policy

1. Background

We use cookies on our website available at www.InchNSpace.com (“Website”) to distinguish you from other users of the Website. Cookies help us improve the Website and provide you with a good user-experience when you browse the Website.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, if you agree or where it is necessary to make the Website available and accessible to you. Cookies contain information that is transferred to your computer’s hard drive and allow us to recognise you and make your visit easier and more useful when you revisit the Website.

In the tables below, you will see a description of each cookie that we use and how it functions. In general, please read our privacy policy available at https://inchnspace.com/privacy-policy.php to understand our data collection and processing practices.

2. Types of Cookies

We use the following types of cookies:

• Essential Cookies. These cookies are sometimes called “strictly necessary” cookies and are required for the operation of our website.
• Analytical or Performance Cookies. These allow us to recognise and count the number of visitors and to see how visitors move around the Website. This helps us improve the way our website works (for example, by ensuring that users find what they are looking for easily).
• Functionality Cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name, and remember your preferences (for example, your region).
• Targeting Cookies. These cookies record your visit to the Website, the pages you have visited, and the links you have followed.

Additionally, please note that third parties may also use cookies on our website, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party cookies are likely to be performance cookies or targeting cookies.

Management of Cookies: There are many ways through which you can manage your cookies. Some ways in which you may manage cookies include:

• Refusing to consent to cookies on the Website;
• Disabling the use of cookies through your browser settings; or
• Using cookie management tools to disable our cookies or third-party cookies.

You can block cookies by activating the setting on your browser that permits you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our website.

Payment Terms

Payment terms for an Inch N Space project:

You can seize a deal with us by paying 10% of the total estimated project cost or 25,000 INR, whichever is higher.

Once you have seized a deal with us, we will take measurements of the space to start with designs. We will work on designing your space keeping your requirements, needs, and budget in consideration. The actual estimate will be updated after the design and may vary according to the selection of material by the client.

Once designs are locked, you need to pay 40% of the total estimated cost to place an order for production and execution. We will start the execution of civil work on-site and furniture production at our factory. The remaining 50% must be paid within 7 days of the order date.

100% advance payment is applicable for e-commerce orders on the website.

Payment Gateway Fee: Gateway fee shall be waived off for the first installment paid by the customer. An invoice can be downloaded from Inch N Space Hub. A non-refundable gateway fee of 2% (including GST) per transaction shall be levied on payments made by customers against a project.

Execution Milestones for an Order

Mentioned below are the types of orders and pre-defined execution milestones for a clear picture of your payment schedule. At the execution milestone, 40 - 50% of the work in terms of the order value is completed. Once the order reaches this milestone, the balance 50% payment is due.

Payment Terms for an Order

In case your booking fee is already adjusted against an order(s), the following payment terms will apply for all subsequent orders. A 50% payment is required.

Terms & Conditions

Delays in making a payment at any stage can cause a delay in project completion. Inch N Space is not liable for any such delay.

In case of project cancellation after 50% payment, we are unable to refund any money.

Cancellation Policy

Cancelling/ Replacing Product(s) in Your Order

Booking Fee: 10% of your projected quote (or Rs 25,000, whichever is higher) is taken as a token amount to seize the deal with Inch N Space services.

Design in Progress: This stage refers to the active design stage where you and your designer will finalize all the designs of your home. Before the final Sales Order is raised, any product in the tentative quotation can be replaced or removed. Should you choose to cancel the project at this point, you will receive no refund post 24 hours of making the deal booking. This fee will go towards your designer’s time and effort in making the initial pitch and quotations.

Sales Order: This is the final order raised by your designer to send all your designs/products/services into execution. This will be raised post payment of 50% of your order value.

Manufacturing and Installation: This stage is after your final Sales Order is raised. All your products/designs will go into manufacturing. At this point, Inch N Space cannot offer to cancel, replace, or modify items.

After 24 hours of seizing the deal, there is no refund available on the cancellation of the services.

Refund

We don’t provide any refunds on cancellation or return.

Shipping

Ecommerce orders are delivered in 15 working days from the order date. Interior project timelines are discussed at the time of the project and are added in the contract.

Warranty Policy

Warranty Claims

You can claim repair of the items that come under the warranty. The warranty is eligible for all types of manufacturing defects in the product. To know the warranty period and warranty terms, please refer to the warranty description on the product page on www.inchnspace.com.

What's Covered?

• Repair of the item during the warranty period, subject to the review, verification, and confirmation of the manufacturing defect by the Resolution team in consultation with the merchant.
• Repair of the item shall happen only at the shipping address provided at the time of purchase.
• Repair of the item will be honored only in cases of no alteration or modification in the originally purchased product.

What's Not Covered?

• Warranty Exclusions for Furniture within Warranty Period - Vary by Brand and Product. Check individual product details.
• For solid wood furniture, natural variations such as grain, texture, or colour, as well as characteristics like joint lines, wood grains, and seasonal splits, are not considered defects and are not covered under warranty.
• Normal wear and tear, including gradual deterioration from regular use and minor damage from improper cleaning or impacts, are also excluded from warranty coverage.
• Improper installation, assembly, or handling by third parties, as well as issues related to upholstery such as fabric fading, leather wrinkling, stretching, or changes in colour or texture due to natural oils or use or from cleaning, are not covered.
• Accidental damages such as impacts, scratches, stains, or spills, and issues arising from floor unevenness or dimensional variations within industry standards, are likewise excluded. Additionally, damages resulting from misuse, improper maintenance, storage, water or moisture exposure, and sunlight discoloration are not covered.
• In line with industry standards, furniture dimensions may vary by up to 2 inches, and unevenness of up to 5mm (including gaps) may occur due to floor and surface level differences.
• Post-delivery issues such as breakages in glass or mirrors, torn stitching, or marks discovered after proper delivery acknowledgment, fall outside of warranty coverage.

Disclaimer: Inch N Space reserves the right to reject any warranty service during the warranty term if, in its sole opinion, Inch N Space finds that the customer has not complied with or adhered to the "User Manual / Instructions" provided at the time of purchase.